Join the waitlist

Last updated: 15 July 2026

Last updated: 15 July 2026

Terms of use

By accessing or using Ask Remedy, you agree to these terms. Please read them carefully before using the service.

By accessing or using Ask Remedy, you agree to these terms. Please read them carefully before using the service.

Overview

Ask Remedy is operated by Remedy Me Limited, trading as Ask Remedy. Remedy Me Limited is a private limited company registered in England and Wales (company number 15236429), registered office 3 20 Regent Street, Clifton Village, Bristol, United Kingdom, BS8 4HG. In these terms, "Ask Remedy", "we", "us" and "our" refer to Remedy Me Limited.

Ask Remedy is a medicines-information and medication-support platform designed to help people understand and manage information relating to their medicines. Depending on the version of the service you use, Ask Remedy may provide explanations of medicines information, tools for organising medication routines, reminders and educational content, structured questions and prompts, information to help you prepare for conversations with healthcare professionals, and other medicines-support features. The availability and functionality of these features may change as the service develops.

Ask Remedy is not a pharmacy, healthcare provider or emergency medical service.

Ask Remedy is operated by Remedy Me Limited, trading as Ask Remedy. Remedy Me Limited is a private limited company registered in England and Wales (company number 15236429), registered office 3 20 Regent Street, Clifton Village, Bristol, United Kingdom, BS8 4HG. In these terms, "Ask Remedy", "we", "us" and "our" refer to Remedy Me Limited.

Ask Remedy is a medicines-information and medication-support platform designed to help people understand and manage information relating to their medicines. Depending on the version of the service you use, Ask Remedy may provide explanations of medicines information, tools for organising medication routines, reminders and educational content, structured questions and prompts, information to help you prepare for conversations with healthcare professionals, and other medicines-support features. The availability and functionality of these features may change as the service develops.

Ask Remedy is not a pharmacy, healthcare provider or emergency medical service.

Medical information

Ask Remedy provides information and support tools. It does not replace advice from a doctor, pharmacist, nurse or other appropriately qualified healthcare professional.

Unless we expressly state otherwise, information provided through Ask Remedy is for general informational and educational purposes, does not constitute a diagnosis, prescription or individual medical advice, should not be used as the sole basis for making decisions about treatment, may not take account of your complete medical history, examination findings or personal circumstances, and should be checked with an appropriately qualified healthcare professional where necessary.

Do not start, stop or change the dose or timing of a prescribed medicine solely because of information provided through Ask Remedy. Always follow the instructions given by your prescriber, pharmacist and the information supplied with your medicine.

Some Ask Remedy features may use automated systems, including artificial intelligence, to organise, summarise or present information. Automated outputs can sometimes be incomplete, inaccurate or inappropriate for your particular circumstances. You should use your own judgement and seek professional advice before acting on information that could affect your health or medication. Where Ask Remedy identifies that professional or urgent support may be appropriate, you should follow the escalation instructions provided.

Ask Remedy provides information and support tools. It does not replace advice from a doctor, pharmacist, nurse or other appropriately qualified healthcare professional.

Unless we expressly state otherwise, information provided through Ask Remedy is for general informational and educational purposes, does not constitute a diagnosis, prescription or individual medical advice, should not be used as the sole basis for making decisions about treatment, may not take account of your complete medical history, examination findings or personal circumstances, and should be checked with an appropriately qualified healthcare professional where necessary.

Do not start, stop or change the dose or timing of a prescribed medicine solely because of information provided through Ask Remedy. Always follow the instructions given by your prescriber, pharmacist and the information supplied with your medicine.

Some Ask Remedy features may use automated systems, including artificial intelligence, to organise, summarise or present information. Automated outputs can sometimes be incomplete, inaccurate or inappropriate for your particular circumstances. You should use your own judgement and seek professional advice before acting on information that could affect your health or medication. Where Ask Remedy identifies that professional or urgent support may be appropriate, you should follow the escalation instructions provided.

Emergencies

Ask Remedy must not be used in an emergency. We do not continuously monitor information entered into the service and cannot arrange emergency assistance.

For a serious or life-threatening emergency in the UK, call 999 or attend an emergency department. If you need urgent medical help but it is not a life-threatening emergency, contact NHS 111, your GP, a pharmacist or another appropriate healthcare service.

Ask Remedy must not be used in an emergency. We do not continuously monitor information entered into the service and cannot arrange emergency assistance.

For a serious or life-threatening emergency in the UK, call 999 or attend an emergency department. If you need urgent medical help but it is not a life-threatening emergency, contact NHS 111, your GP, a pharmacist or another appropriate healthcare service.

Eligibility

Ask Remedy is currently intended for people aged 18 or over unless a particular service or pilot expressly states otherwise. By using Ask Remedy, you confirm that:

  • you are at least 18 years old

  • you have the legal capacity to agree to these terms

  • the information you provide is accurate to the best of your knowledge

  • you will use the service lawfully and responsibly

If you use Ask Remedy on behalf of another person, you must have their permission or another lawful basis for doing so. If you use Ask Remedy on behalf of an organisation, you confirm that you have authority to act for that organisation.

Ask Remedy is currently intended for people aged 18 or over unless a particular service or pilot expressly states otherwise. By using Ask Remedy, you confirm that:

  • you are at least 18 years old

  • you have the legal capacity to agree to these terms

  • the information you provide is accurate to the best of your knowledge

  • you will use the service lawfully and responsibly

If you use Ask Remedy on behalf of another person, you must have their permission or another lawful basis for doing so. If you use Ask Remedy on behalf of an organisation, you confirm that you have authority to act for that organisation.

Account responsibilities

Where Ask Remedy allows you to create an account, you are responsible for keeping your login credentials confidential, providing accurate and reasonably up-to-date information, preventing unauthorised access to your account, notifying us if you believe your account has been accessed without permission, and all activity undertaken through your account, except where that activity results from something for which Ask Remedy is legally responsible.

You must not share an individual user account with another person unless the service expressly permits shared or delegated access.

You must not enter personal, health or medication information about another person unless they have authorised you to do so, you are their legally authorised representative, you are acting within an appropriate professional or caring role, or you otherwise have a lawful basis for using that information. You must only enter information that is reasonably necessary for the purpose for which you are using Ask Remedy. Our collection and use of personal information is explained in our Privacy Policy.

Where Ask Remedy allows you to create an account, you are responsible for keeping your login credentials confidential, providing accurate and reasonably up-to-date information, preventing unauthorised access to your account, notifying us if you believe your account has been accessed without permission, and all activity undertaken through your account, except where that activity results from something for which Ask Remedy is legally responsible.

You must not share an individual user account with another person unless the service expressly permits shared or delegated access.

You must not enter personal, health or medication information about another person unless they have authorised you to do so, you are their legally authorised representative, you are acting within an appropriate professional or caring role, or you otherwise have a lawful basis for using that information. You must only enter information that is reasonably necessary for the purpose for which you are using Ask Remedy. Our collection and use of personal information is explained in our Privacy Policy.

Acceptable use

You must not:

  • use Ask Remedy for any unlawful, fraudulent or harmful purpose

  • attempt to gain unauthorised access to another person's account or information

  • impersonate another person or misrepresent your identity

  • enter information that you know is false, misleading or malicious

  • use automated systems to extract or copy substantial amounts of content

  • reverse-engineer, copy or interfere with the software except where the law expressly allows it

  • introduce viruses, malicious code or other harmful technology

  • attempt to override or circumvent safety controls

  • use Ask Remedy to provide unlicensed medical, prescribing or pharmacy services

  • use the service in a way that could endanger another person

  • use Ask Remedy to develop or train a competing product without our written permission

    We may investigate suspected misuse and may restrict or suspend access where reasonably necessary to protect users, the service or other people.

You must not:

  • use Ask Remedy for any unlawful, fraudulent or harmful purpose

  • attempt to gain unauthorised access to another person's account or information

  • impersonate another person or misrepresent your identity

  • enter information that you know is false, misleading or malicious

  • use automated systems to extract or copy substantial amounts of content

  • reverse-engineer, copy or interfere with the software except where the law expressly allows it

  • introduce viruses, malicious code or other harmful technology

  • attempt to override or circumvent safety controls

  • use Ask Remedy to provide unlicensed medical, prescribing or pharmacy services

  • use the service in a way that could endanger another person

  • use Ask Remedy to develop or train a competing product without our written permission

    We may investigate suspected misuse and may restrict or suspend access where reasonably necessary to protect users, the service or other people.

Intellectual property

Ask Remedy and its associated software, branding, design, content and functionality are owned by Remedy Me Limited or used under licence. We grant you a limited, personal, non-exclusive, non-transferable and revocable right to use Ask Remedy for its intended purpose and in accordance with these terms. You must not reproduce, sell, license, redistribute, modify or commercially exploit Ask Remedy content without our prior written permission, except where permitted by law. Third-party medicines information, publications, trademarks and other materials remain the property of their respective owners.

You retain ownership of information and materials you submit to Ask Remedy. You give us permission to store, process and use that information only as reasonably necessary to provide the service, operate and secure the platform, investigate errors or misuse, meet our legal and regulatory obligations, and improve the service where permitted by our Privacy Policy and applicable law. This permission ends when the information is deleted, except where we are legally required or permitted to retain it.

Any feedback or suggestions you voluntarily provide may be used to develop and improve Ask Remedy. You should not include confidential personal or health information when providing general feedback unless specifically requested through an appropriate secure process.

Ask Remedy and its associated software, branding, design, content and functionality are owned by Remedy Me Limited or used under licence. We grant you a limited, personal, non-exclusive, non-transferable and revocable right to use Ask Remedy for its intended purpose and in accordance with these terms. You must not reproduce, sell, license, redistribute, modify or commercially exploit Ask Remedy content without our prior written permission, except where permitted by law. Third-party medicines information, publications, trademarks and other materials remain the property of their respective owners.

You retain ownership of information and materials you submit to Ask Remedy. You give us permission to store, process and use that information only as reasonably necessary to provide the service, operate and secure the platform, investigate errors or misuse, meet our legal and regulatory obligations, and improve the service where permitted by our Privacy Policy and applicable law. This permission ends when the information is deleted, except where we are legally required or permitted to retain it.

Any feedback or suggestions you voluntarily provide may be used to develop and improve Ask Remedy. You should not include confidential personal or health information when providing general feedback unless specifically requested through an appropriate secure process.

Accuracy and availability

We take reasonable steps to provide a reliable and useful service. However, medicines information and professional guidance can change, availability may occasionally be interrupted, particular features may be changed, tested or withdrawn, and no online service can be guaranteed to be entirely free from errors or security risks. We do not guarantee that every item of information will be complete, current or appropriate for every user. Nothing in this section removes any obligation we have to provide services with reasonable care and skill or affects your statutory rights.

Ask Remedy may refer to or integrate with information and services operated by third parties, such as official medicines-information providers, healthcare organisations or external websites. We do not control all third-party services and are not responsible for their availability, security or separate terms and privacy practices. The inclusion of a link does not necessarily mean that Ask Remedy endorses every statement, product or service available through that website.

Some Ask Remedy features may be provided as beta, pilot or pre-release services. These features may still be undergoing testing, contain errors or incomplete functionality, change during the pilot, or be withdrawn at the end of the testing period. Additional pilot, research-participant or organisational terms may apply. Where there is a conflict, the more specific written agreement will take priority for that pilot or service.

We take reasonable steps to provide a reliable and useful service. However, medicines information and professional guidance can change, availability may occasionally be interrupted, particular features may be changed, tested or withdrawn, and no online service can be guaranteed to be entirely free from errors or security risks. We do not guarantee that every item of information will be complete, current or appropriate for every user. Nothing in this section removes any obligation we have to provide services with reasonable care and skill or affects your statutory rights.

Ask Remedy may refer to or integrate with information and services operated by third parties, such as official medicines-information providers, healthcare organisations or external websites. We do not control all third-party services and are not responsible for their availability, security or separate terms and privacy practices. The inclusion of a link does not necessarily mean that Ask Remedy endorses every statement, product or service available through that website.

Some Ask Remedy features may be provided as beta, pilot or pre-release services. These features may still be undergoing testing, contain errors or incomplete functionality, change during the pilot, or be withdrawn at the end of the testing period. Additional pilot, research-participant or organisational terms may apply. Where there is a conflict, the more specific written agreement will take priority for that pilot or service.

Liability

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of rights that cannot lawfully be excluded, or any other liability that the law does not permit us to exclude.

Subject to the above, we are not responsible for losses that were not reasonably foreseeable when you began using the service, were caused by inaccurate or incomplete information provided by you, resulted from using Ask Remedy contrary to these terms or its instructions, or relate to business, commercial or professional use where you are using a consumer-facing service.

Ask Remedy is not responsible for decisions made by independent healthcare professionals, care providers, pharmacies or other third parties. Nothing in these terms affects your statutory consumer rights.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of rights that cannot lawfully be excluded, or any other liability that the law does not permit us to exclude.

Subject to the above, we are not responsible for losses that were not reasonably foreseeable when you began using the service, were caused by inaccurate or incomplete information provided by you, resulted from using Ask Remedy contrary to these terms or its instructions, or relate to business, commercial or professional use where you are using a consumer-facing service.

Ask Remedy is not responsible for decisions made by independent healthcare professionals, care providers, pharmacies or other third parties. Nothing in these terms affects your statutory consumer rights.

Termination

You may stop using Ask Remedy at any time. Where account controls are available, you may request closure of your account in accordance with our Privacy Policy and any applicable retention requirements.

We may restrict, suspend or terminate access where we reasonably believe these terms have been seriously or repeatedly breached, the service is being used unlawfully or dangerously, an account creates a security or safeguarding risk, we are required to do so by law or a regulator, or a service or pilot is being discontinued. Where reasonably possible, we will provide notice and an explanation before taking action.

You may stop using Ask Remedy at any time. Where account controls are available, you may request closure of your account in accordance with our Privacy Policy and any applicable retention requirements.

We may restrict, suspend or terminate access where we reasonably believe these terms have been seriously or repeatedly breached, the service is being used unlawfully or dangerously, an account creates a security or safeguarding risk, we are required to do so by law or a regulator, or a service or pilot is being discontinued. Where reasonably possible, we will provide notice and an explanation before taking action.

Changes to terms

We may update, improve, replace or withdraw parts of Ask Remedy as the platform develops. Where a change materially affects a paid service or your legal rights, we will provide reasonable notice where required and explain any available cancellation or other options.

We may also update these terms to reflect changes to Ask Remedy, legal or regulatory requirements, safety or security developments, or changes to our business operations. The latest version will be published on this page with the date it came into effect. Where a change materially affects registered users, we will take reasonable steps to notify them before the change takes effect.

We may update, improve, replace or withdraw parts of Ask Remedy as the platform develops. Where a change materially affects a paid service or your legal rights, we will provide reasonable notice where required and explain any available cancellation or other options.

We may also update these terms to reflect changes to Ask Remedy, legal or regulatory requirements, safety or security developments, or changes to our business operations. The latest version will be published on this page with the date it came into effect. Where a change materially affects registered users, we will take reasonable steps to notify them before the change takes effect.

Contact

These terms are governed by the laws of England and Wales. If you are a consumer living in Scotland or Northern Ireland, you may also be entitled to bring legal proceedings in the courts where you live.

Questions about these terms can be sent to:

Email: hello@askremedy.co.uk

Post: Remedy Me Limited, 5 Constantine Road, Hampstead, London, NW32LN

These terms are governed by the laws of England and Wales. If you are a consumer living in Scotland or Northern Ireland, you may also be entitled to bring legal proceedings in the courts where you live.

Questions about these terms can be sent to:

Email: hello@askremedy.co.uk

Post: Remedy Me Limited, 5 Constantine Road, Hampstead, London, NW32LN

Join the waitlist

Be first to hear when Ask Remedy launches, with early access updates sent straight to your inbox.

Ask Remedy helps you better understand your medicines, why they matter, and when to seek advice.

Join the waitlist

Ask Remedy helps you better understand your medicines, why they matter, and when to seek advice.

Join the waitlist

Ask Remedy helps you better understand your medicines, why they matter, and when to seek advice.

Join the waitlist