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Updated on July 12, 2026

Updated on July 12, 2026

Privacy policy

At Ask Remedy, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services.

At Ask Remedy, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services.

Who we are

Ask Remedy is a trading name of Remedy Me Limited, a company registered in England and Wales under company number 15236429.

Our registered office is:

5 Constantine Road
London
England
NW3 2LN

In this Privacy Policy, “Ask Remedy”, “we”, “us” and “our” refer to Remedy Me Limited.

Ask Remedy develops technology designed to improve medication understanding, health literacy and safer day-to-day medicine management.

For questions about this Privacy Policy or how we use personal information, contact:

Email: hello@askremedy.co.uk

Post: Remedy Me Limited, 5 Constantine Road,
London, England, NW3 2LN

Ask Remedy is a trading name of Remedy Me Limited, a company registered in England and Wales under company number 15236429.

Our registered office is:

5 Constantine Road
London
England
NW3 2LN

In this Privacy Policy, “Ask Remedy”, “we”, “us” and “our” refer to Remedy Me Limited.

Ask Remedy develops technology designed to improve medication understanding, health literacy and safer day-to-day medicine management.

For questions about this Privacy Policy or how we use personal information, contact:

Email: hello@askremedy.co.uk

Post: Remedy Me Limited, 5 Constantine Road,
London, England, NW3 2LN

About this policy

This Privacy Policy explains how we collect, use, store and protect personal information when you:

  • visit the Ask Remedy website;

  • create or use an Ask Remedy account;

  • use an Ask Remedy application or digital service;

  • take part in a pilot, research study or usability activity;

  • contact us or request support;

  • subscribe to updates; or

  • interact with us in a professional or business capacity.

Some Ask Remedy services may be provided through a care provider, healthcare provider, employer, charity or other organisation. In those circumstances, that organisation may provide an additional privacy notice explaining how it uses your information.

This Privacy Policy explains how we collect, use, store and protect personal information when you:

  • visit the Ask Remedy website;

  • create or use an Ask Remedy account;

  • use an Ask Remedy application or digital service;

  • take part in a pilot, research study or usability activity;

  • contact us or request support;

  • subscribe to updates; or

  • interact with us in a professional or business capacity.

Some Ask Remedy services may be provided through a care provider, healthcare provider, employer, charity or other organisation. In those circumstances, that organisation may provide an additional privacy notice explaining how it uses your information.

Who controls your information?

Ask Remedy will normally act as the data controller when we decide why and how personal information is used, including information collected through our website, direct enquiries, marketing activities and accounts provided directly by Ask Remedy.

Where an organisation provides you with access to Ask Remedy, that organisation may be the controller of information entered into the service and Ask Remedy may act as its data processor. This means we process the information on that organisation’s documented instructions.

Ask Remedy may still act as a controller for limited purposes such as account administration, service security, fraud prevention and meeting our legal obligations.

Whether an organisation is a controller or processor depends on who determines the purposes and means of the particular processing activity.

Ask Remedy will normally act as the data controller when we decide why and how personal information is used, including information collected through our website, direct enquiries, marketing activities and accounts provided directly by Ask Remedy.

Where an organisation provides you with access to Ask Remedy, that organisation may be the controller of information entered into the service and Ask Remedy may act as its data processor. This means we process the information on that organisation’s documented instructions.

Ask Remedy may still act as a controller for limited purposes such as account administration, service security, fraud prevention and meeting our legal obligations.

Whether an organisation is a controller or processor depends on who determines the purposes and means of the particular processing activity.

Information we collect

The information we collect depends on how you interact with Ask Remedy.

Identity and contact information

This may include:

  • your name;

  • email address;

  • telephone number;

  • date of birth;

  • organisation and job title;

  • account username or identifier; and

  • details of an authorised carer, representative or emergency contact.

Medication and health information

Where you use medication-support features, we may collect:

  • medicines you take or support someone else to take;

  • dosage, timing and administration information;

  • allergies and sensitivities;

  • medical conditions relevant to medicine use;

  • symptoms, side effects or medication concerns;

  • adherence and medication routine information;

  • accessibility, communication and health-literacy needs;

  • responses to medication-related questions;

  • information about support provided by carers or healthcare professionals; and

  • information you choose to enter when using the service.

Information concerning a person’s physical or mental health is special-category personal data under the UK GDPR.

Please only provide information about another person where you have their permission or another lawful authority to do so.

Account and service information

This may include:

  • account settings and preferences;

  • reminders and notification settings;

  • questions or requests submitted through the service;

  • actions taken within the service;

  • content displayed or selected;

  • feedback and survey responses; and

  • records of consent or acknowledgement.

Technical and usage information

We may collect:

  • internet protocol address;

  • device and operating-system information;

  • browser type;

  • approximate location derived from an IP address;

  • login, activity and security records;

  • pages and features used;

  • error reports and performance information; and

  • cookie or similar technology identifiers.

We do not need or collect your precise location unless a particular feature clearly requires it and you have been informed beforehand.

Communications and support information

We may retain information contained in emails, support requests, telephone calls, meeting notes and other communications with you.

Pilot and research information

If you participate in a pilot, interview, usability study or research activity, we may collect:

  • demographic information relevant to the study;

  • interview or discussion responses;

  • observations and usability findings;

  • recordings, where you have agreed;

  • questionnaires and feedback; and

  • information required to administer participation or incentives.

You will receive additional information explaining the specific activity before taking part.

Business and professional information

If you represent a customer, supplier, pilot organisation, adviser or other business contact, we may collect your professional contact details, communications, contract information and information about your relationship with Ask Remedy.

The information we collect depends on how you interact with Ask Remedy.

Identity and contact information

This may include:

  • your name;

  • email address;

  • telephone number;

  • date of birth;

  • organisation and job title;

  • account username or identifier; and

  • details of an authorised carer, representative or emergency contact.

Medication and health information

Where you use medication-support features, we may collect:

  • medicines you take or support someone else to take;

  • dosage, timing and administration information;

  • allergies and sensitivities;

  • medical conditions relevant to medicine use;

  • symptoms, side effects or medication concerns;

  • adherence and medication routine information;

  • accessibility, communication and health-literacy needs;

  • responses to medication-related questions;

  • information about support provided by carers or healthcare professionals; and

  • information you choose to enter when using the service.

Information concerning a person’s physical or mental health is special-category personal data under the UK GDPR.

Please only provide information about another person where you have their permission or another lawful authority to do so.

Account and service information

This may include:

  • account settings and preferences;

  • reminders and notification settings;

  • questions or requests submitted through the service;

  • actions taken within the service;

  • content displayed or selected;

  • feedback and survey responses; and

  • records of consent or acknowledgement.

Technical and usage information

We may collect:

  • internet protocol address;

  • device and operating-system information;

  • browser type;

  • approximate location derived from an IP address;

  • login, activity and security records;

  • pages and features used;

  • error reports and performance information; and

  • cookie or similar technology identifiers.

We do not need or collect your precise location unless a particular feature clearly requires it and you have been informed beforehand.

Communications and support information

We may retain information contained in emails, support requests, telephone calls, meeting notes and other communications with you.

Pilot and research information

If you participate in a pilot, interview, usability study or research activity, we may collect:

  • demographic information relevant to the study;

  • interview or discussion responses;

  • observations and usability findings;

  • recordings, where you have agreed;

  • questionnaires and feedback; and

  • information required to administer participation or incentives.

You will receive additional information explaining the specific activity before taking part.

Business and professional information

If you represent a customer, supplier, pilot organisation, adviser or other business contact, we may collect your professional contact details, communications, contract information and information about your relationship with Ask Remedy.

How we obtain your information

We may obtain information:

  • directly from you;

  • from an authorised carer, representative or family member;

  • from the organisation providing your access to Ask Remedy;

  • through a connected service that you have chosen to use;

  • through cookies and technical logs;

  • from publicly available professional sources; or

  • from service providers acting on our behalf.

Where information is obtained from another organisation, that organisation is responsible for ensuring it has an appropriate basis for providing it to us.

We may obtain information:

  • directly from you;

  • from an authorised carer, representative or family member;

  • from the organisation providing your access to Ask Remedy;

  • through a connected service that you have chosen to use;

  • through cookies and technical logs;

  • from publicly available professional sources; or

  • from service providers acting on our behalf.

Where information is obtained from another organisation, that organisation is responsible for ensuring it has an appropriate basis for providing it to us.

How and why we use your information

Providing and managing the service

We use personal information to:

  • create and administer accounts;

  • provide medication information and support features;

  • personalise content and workflows;

  • schedule reminders and notifications;

  • maintain user preferences;

  • respond to requests;

  • provide customer support; and

  • deliver our obligations under an agreement with you or an organisation.

Our lawful basis will usually be that the processing is necessary to perform a contract or take steps requested before entering into a contract.

Processing health and medication information

Where Ask Remedy acts as controller and you provide health or medication information directly, we will normally rely on:

  • performance of our contract with you, or another appropriate Article 6 lawful basis; and

  • your explicit consent under Article 9 of the UK GDPR for the processing of special-category health information.

You may withdraw your consent by contacting us. Withdrawal will not affect processing that took place before consent was withdrawn, but it may mean that some personalised features can no longer be provided.

Where Ask Remedy acts as a processor for a healthcare or care organisation, that organisation is responsible for identifying the applicable Article 6 lawful basis and Article 9 condition.

Explicit consent is one available condition for processing special-category information, but it must represent a genuine choice and be capable of withdrawal.

Safety, security and service improvement

We may use information to:

  • maintain the reliability and security of our services;

  • detect and investigate misuse or security incidents;

  • monitor system performance;

  • troubleshoot technical problems;

  • review the quality and safety of workflows;

  • improve accessibility and usability; and

  • develop new functionality.

We rely on our legitimate interests in operating, securing and improving our services, provided those interests are not overridden by your rights. Where possible, we use aggregated, anonymised or pseudonymised information for improvement activities.

We will not use identifiable health information for advertising.

Research, pilots and evaluation

We may use information to assess whether Ask Remedy is safe, understandable and useful.

Depending on the activity, we may rely on consent, explicit consent for health information, legitimate interests or instructions from an organisation acting as controller.

Any participant information sheet or consent form provided for a particular study will take priority where it gives more specific information.

Communications and marketing

We may contact you about:

  • your account or use of the service;

  • security, safety or operational matters;

  • support requests;

  • changes to our terms or policies; and

  • relevant Ask Remedy news, events or services.

Marketing emails will only be sent where permitted by law. You can unsubscribe using the link in the message or by contacting us.

Legal and regulatory requirements

We may process information where necessary to:

  • comply with applicable law;

  • respond to lawful requests;

  • establish, exercise or defend legal claims;

  • cooperate with regulators;

  • maintain appropriate business records; or

  • protect the rights, safety and security of Ask Remedy, our users or others.

Providing and managing the service

We use personal information to:

  • create and administer accounts;

  • provide medication information and support features;

  • personalise content and workflows;

  • schedule reminders and notifications;

  • maintain user preferences;

  • respond to requests;

  • provide customer support; and

  • deliver our obligations under an agreement with you or an organisation.

Our lawful basis will usually be that the processing is necessary to perform a contract or take steps requested before entering into a contract.

Processing health and medication information

Where Ask Remedy acts as controller and you provide health or medication information directly, we will normally rely on:

  • performance of our contract with you, or another appropriate Article 6 lawful basis; and

  • your explicit consent under Article 9 of the UK GDPR for the processing of special-category health information.

You may withdraw your consent by contacting us. Withdrawal will not affect processing that took place before consent was withdrawn, but it may mean that some personalised features can no longer be provided.

Where Ask Remedy acts as a processor for a healthcare or care organisation, that organisation is responsible for identifying the applicable Article 6 lawful basis and Article 9 condition.

Explicit consent is one available condition for processing special-category information, but it must represent a genuine choice and be capable of withdrawal.

Safety, security and service improvement

We may use information to:

  • maintain the reliability and security of our services;

  • detect and investigate misuse or security incidents;

  • monitor system performance;

  • troubleshoot technical problems;

  • review the quality and safety of workflows;

  • improve accessibility and usability; and

  • develop new functionality.

We rely on our legitimate interests in operating, securing and improving our services, provided those interests are not overridden by your rights. Where possible, we use aggregated, anonymised or pseudonymised information for improvement activities.

We will not use identifiable health information for advertising.

Research, pilots and evaluation

We may use information to assess whether Ask Remedy is safe, understandable and useful.

Depending on the activity, we may rely on consent, explicit consent for health information, legitimate interests or instructions from an organisation acting as controller.

Any participant information sheet or consent form provided for a particular study will take priority where it gives more specific information.

Communications and marketing

We may contact you about:

  • your account or use of the service;

  • security, safety or operational matters;

  • support requests;

  • changes to our terms or policies; and

  • relevant Ask Remedy news, events or services.

Marketing emails will only be sent where permitted by law. You can unsubscribe using the link in the message or by contacting us.

Legal and regulatory requirements

We may process information where necessary to:

  • comply with applicable law;

  • respond to lawful requests;

  • establish, exercise or defend legal claims;

  • cooperate with regulators;

  • maintain appropriate business records; or

  • protect the rights, safety and security of Ask Remedy, our users or others.

How we use artificial intelligence

Ask Remedy may use a combination of structured workflows, predefined safety rules and artificial-intelligence systems to:

  • interpret information entered by users;

  • organise and present medication information;

  • adapt information to a user’s circumstances or communication needs;

  • identify potentially relevant medication issues;

  • select appropriate questions or educational content; and

  • suggest when further support or professional advice may be appropriate.

The information used may include medication details, symptoms, responses, user preferences and the context of a request.

AI-generated outputs may be restricted, checked or supplemented using structured rules and approved information sources. Ask Remedy does not use its service to make final prescribing, diagnostic or treatment decisions.

Ask Remedy does not make solely automated decisions that produce legal or similarly significant effects about users. A healthcare professional or relevant care organisation remains responsible for any clinical decision made about an individual.

Personal information may be processed by contracted cloud or AI technology providers where necessary to operate the service. These providers must act under contractual data-protection requirements and may not use the information for unrelated purposes.

Before publishing this paragraph, confirm contractually that every AI provider is prohibited from using Ask Remedy’s identifiable customer or health information to train its general-purpose models.

The UK GDPR contains additional safeguards where automated processing produces legal or similarly significant effects, particularly where special-category information is involved.

Ask Remedy may use a combination of structured workflows, predefined safety rules and artificial-intelligence systems to:

  • interpret information entered by users;

  • organise and present medication information;

  • adapt information to a user’s circumstances or communication needs;

  • identify potentially relevant medication issues;

  • select appropriate questions or educational content; and

  • suggest when further support or professional advice may be appropriate.

The information used may include medication details, symptoms, responses, user preferences and the context of a request.

AI-generated outputs may be restricted, checked or supplemented using structured rules and approved information sources. Ask Remedy does not use its service to make final prescribing, diagnostic or treatment decisions.

Ask Remedy does not make solely automated decisions that produce legal or similarly significant effects about users. A healthcare professional or relevant care organisation remains responsible for any clinical decision made about an individual.

Personal information may be processed by contracted cloud or AI technology providers where necessary to operate the service. These providers must act under contractual data-protection requirements and may not use the information for unrelated purposes.

Before publishing this paragraph, confirm contractually that every AI provider is prohibited from using Ask Remedy’s identifiable customer or health information to train its general-purpose models.

The UK GDPR contains additional safeguards where automated processing produces legal or similarly significant effects, particularly where special-category information is involved.

Business changes

If Ask Remedy is involved in an investment, merger, acquisition, restructuring, insolvency or sale of all or part of its business, limited personal information may be disclosed to professional advisers, potential investors, purchasers or other relevant parties where reasonably necessary.

Where possible, information will be anonymised or aggregated before it is disclosed. Any disclosure or transfer of personal information will be subject to appropriate confidentiality, security and data-protection safeguards.

Before transferring personal information to another organisation, we will consider:

  • why the information was originally collected;

  • whether the proposed transfer is compatible with that purpose;

  • the lawful basis for the transfer;

  • how the receiving organisation will protect the information; and

  • whether affected individuals must be informed.

If another organisation becomes responsible for your personal information, we will notify you where required by law.

A merger or acquisition does not automatically permit unrestricted use of the information. The organisations involved must consider the original purpose, lawful basis and safeguards before data is transferred.

Commercial use of information

We do not currently sell identifiable or pseudonymised personal information, including identifiable health or medication information.

We may create, use, license or commercialise aggregated or anonymised insights for purposes such as:

  • research and evaluation;

  • improving medicines support and health literacy;

  • product and service development;

  • identifying population-level trends;

  • producing reports and industry insights; and

  • supporting healthcare, care or life-sciences organisations.

We will only treat information as anonymised where individuals cannot reasonably be identified from it, either directly or by combining it with other information reasonably available to the recipient.

Removing names or replacing them with reference numbers does not necessarily make information anonymous. Pseudonymised information remains personal information where it can be linked back to an individual.

If we ever propose to use, disclose or sell identifiable health or medication information for a new commercial purpose:

  • we will not rely solely on an update to this Privacy Policy;

  • we will clearly explain the proposed use before it begins;

  • we will identify an appropriate lawful basis under Article 6 of the UK GDPR;

  • we will identify a separate condition under Article 9 for processing special-category information;

  • we will obtain separate and explicit consent where required;

  • we will respect any applicable duties of confidentiality and contractual restrictions; and

  • we will complete any required data-protection, legal and ethical assessments.

Where we rely on consent, you will be able to decline without being enrolled in that commercial use, and you will be able to withdraw your consent for future processing.

Health information is special-category personal data. Processing it requires both an Article 6 lawful basis and an Article 9 condition; explicit consent is one possible condition, but it must give the individual genuine choice and control.

We do not share identifiable health or medication information with advertisers or data brokers for targeted advertising.

If Ask Remedy is involved in an investment, merger, acquisition, restructuring, insolvency or sale of all or part of its business, limited personal information may be disclosed to professional advisers, potential investors, purchasers or other relevant parties where reasonably necessary.

Where possible, information will be anonymised or aggregated before it is disclosed. Any disclosure or transfer of personal information will be subject to appropriate confidentiality, security and data-protection safeguards.

Before transferring personal information to another organisation, we will consider:

  • why the information was originally collected;

  • whether the proposed transfer is compatible with that purpose;

  • the lawful basis for the transfer;

  • how the receiving organisation will protect the information; and

  • whether affected individuals must be informed.

If another organisation becomes responsible for your personal information, we will notify you where required by law.

A merger or acquisition does not automatically permit unrestricted use of the information. The organisations involved must consider the original purpose, lawful basis and safeguards before data is transferred.

Commercial use of information

We do not currently sell identifiable or pseudonymised personal information, including identifiable health or medication information.

We may create, use, license or commercialise aggregated or anonymised insights for purposes such as:

  • research and evaluation;

  • improving medicines support and health literacy;

  • product and service development;

  • identifying population-level trends;

  • producing reports and industry insights; and

  • supporting healthcare, care or life-sciences organisations.

We will only treat information as anonymised where individuals cannot reasonably be identified from it, either directly or by combining it with other information reasonably available to the recipient.

Removing names or replacing them with reference numbers does not necessarily make information anonymous. Pseudonymised information remains personal information where it can be linked back to an individual.

If we ever propose to use, disclose or sell identifiable health or medication information for a new commercial purpose:

  • we will not rely solely on an update to this Privacy Policy;

  • we will clearly explain the proposed use before it begins;

  • we will identify an appropriate lawful basis under Article 6 of the UK GDPR;

  • we will identify a separate condition under Article 9 for processing special-category information;

  • we will obtain separate and explicit consent where required;

  • we will respect any applicable duties of confidentiality and contractual restrictions; and

  • we will complete any required data-protection, legal and ethical assessments.

Where we rely on consent, you will be able to decline without being enrolled in that commercial use, and you will be able to withdraw your consent for future processing.

Health information is special-category personal data. Processing it requires both an Article 6 lawful basis and an Article 9 condition; explicit consent is one possible condition, but it must give the individual genuine choice and control.

We do not share identifiable health or medication information with advertisers or data brokers for targeted advertising.

International transfers

Some of our technology providers or other suppliers may process personal information outside the United Kingdom.

Where personal information is transferred to a country that is not covered by UK adequacy regulations, we will use an appropriate safeguard permitted under UK data-protection law. This may include:

  • the UK International Data Transfer Agreement;

  • the UK Addendum to approved Standard Contractual Clauses;

  • binding corporate rules; or

  • another legally recognised transfer mechanism.

Where required, we will assess the laws and practices of the destination country and implement additional contractual, organisational or technical safeguards.

Further information about the safeguards used for a particular transfer may be requested by contacting us.

Some of our technology providers or other suppliers may process personal information outside the United Kingdom.

Where personal information is transferred to a country that is not covered by UK adequacy regulations, we will use an appropriate safeguard permitted under UK data-protection law. This may include:

  • the UK International Data Transfer Agreement;

  • the UK Addendum to approved Standard Contractual Clauses;

  • binding corporate rules; or

  • another legally recognised transfer mechanism.

Where required, we will assess the laws and practices of the destination country and implement additional contractual, organisational or technical safeguards.

Further information about the safeguards used for a particular transfer may be requested by contacting us.

How long we keep information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including meeting legal, regulatory, contractual, accounting and reporting requirements.

Our expected retention periods are:

  • Website enquiries and general correspondence: normally up to 24 months after the last meaningful contact.

  • Account information: while the account is active and for a limited period following closure.

  • Medication and health information: while required to provide the service and for the period specified in the relevant service, pilot or customer agreement.

  • Customer-support records: normally up to 24 months after the enquiry is resolved.

  • Technical and security logs: normally up to 12 months, unless they are needed to investigate an incident.

  • Pilot and research information: for the period stated in the relevant participant information or consent documentation.

  • Contracts, invoices and financial records: normally six years where required for legal, tax or accounting purposes.

  • Marketing information: until you unsubscribe, object or we determine that the information is no longer current.

Properly anonymised information may be retained for longer, including indefinitely, because it no longer identifies an individual.

We may retain information beyond the usual period where necessary for:

  • legal or regulatory obligations;

  • the establishment, exercise or defence of legal claims;

  • safeguarding;

  • fraud prevention;

  • clinical-safety investigations; or

  • investigating a security incident.

When information is no longer needed, it will be securely deleted, anonymised or placed beyond ordinary use in accordance with our retention and deletion procedures.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including meeting legal, regulatory, contractual, accounting and reporting requirements.

Our expected retention periods are:

  • Website enquiries and general correspondence: normally up to 24 months after the last meaningful contact.

  • Account information: while the account is active and for a limited period following closure.

  • Medication and health information: while required to provide the service and for the period specified in the relevant service, pilot or customer agreement.

  • Customer-support records: normally up to 24 months after the enquiry is resolved.

  • Technical and security logs: normally up to 12 months, unless they are needed to investigate an incident.

  • Pilot and research information: for the period stated in the relevant participant information or consent documentation.

  • Contracts, invoices and financial records: normally six years where required for legal, tax or accounting purposes.

  • Marketing information: until you unsubscribe, object or we determine that the information is no longer current.

Properly anonymised information may be retained for longer, including indefinitely, because it no longer identifies an individual.

We may retain information beyond the usual period where necessary for:

  • legal or regulatory obligations;

  • the establishment, exercise or defence of legal claims;

  • safeguarding;

  • fraud prevention;

  • clinical-safety investigations; or

  • investigating a security incident.

When information is no longer needed, it will be securely deleted, anonymised or placed beyond ordinary use in accordance with our retention and deletion procedures.

How we protect information

We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, disclosure, loss, alteration or destruction.

These measures may include:

  • encryption in transit and at rest where appropriate;

  • role-based access controls;

  • secure authentication;

  • audit and security logging;

  • pseudonymisation and data minimisation;

  • supplier security and privacy assessments;

  • contractual confidentiality requirements;

  • secure development and testing practices;

  • backup and recovery procedures;

  • vulnerability management;

  • staff and contractor training; and

  • incident-response procedures.

Access to identifiable health and medication information is limited to people and organisations that require it for an authorised purpose.

No electronic system can be guaranteed to be completely secure. If a personal-data breach occurs, we will assess the risk and notify affected individuals and the Information Commissioner’s Office where required by law.

We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, disclosure, loss, alteration or destruction.

These measures may include:

  • encryption in transit and at rest where appropriate;

  • role-based access controls;

  • secure authentication;

  • audit and security logging;

  • pseudonymisation and data minimisation;

  • supplier security and privacy assessments;

  • contractual confidentiality requirements;

  • secure development and testing practices;

  • backup and recovery procedures;

  • vulnerability management;

  • staff and contractor training; and

  • incident-response procedures.

Access to identifiable health and medication information is limited to people and organisations that require it for an authorised purpose.

No electronic system can be guaranteed to be completely secure. If a personal-data breach occurs, we will assess the risk and notify affected individuals and the Information Commissioner’s Office where required by law.

Your data-protection rights

Depending on the circumstances and the lawful basis being used, you may have the right to:

  • request access to your personal information;

  • request correction of inaccurate or incomplete information;

  • request deletion of your information;

  • request that processing be restricted;

  • object to processing based on legitimate interests;

  • object to direct marketing;

  • receive certain information in a portable format;

  • withdraw consent at any time;

  • request information about automated processing; and

  • complain about how your information has been handled.

These rights are not absolute. In some circumstances, we may be permitted or required to continue retaining or processing information.

Withdrawing consent does not affect the lawfulness of processing that took place before consent was withdrawn. Withdrawal may mean that we can no longer provide features that depend on the relevant information.

Where Ask Remedy processes information solely on behalf of a healthcare provider, care provider or another customer organisation, that organisation may be responsible for responding to your request. We will assist it where required.

We may need to verify your identity before completing a request. We will normally respond within one month, although the law allows additional time for particularly complex requests.

To exercise your rights, contact us using the details below.

Depending on the circumstances and the lawful basis being used, you may have the right to:

  • request access to your personal information;

  • request correction of inaccurate or incomplete information;

  • request deletion of your information;

  • request that processing be restricted;

  • object to processing based on legitimate interests;

  • object to direct marketing;

  • receive certain information in a portable format;

  • withdraw consent at any time;

  • request information about automated processing; and

  • complain about how your information has been handled.

These rights are not absolute. In some circumstances, we may be permitted or required to continue retaining or processing information.

Withdrawing consent does not affect the lawfulness of processing that took place before consent was withdrawn. Withdrawal may mean that we can no longer provide features that depend on the relevant information.

Where Ask Remedy processes information solely on behalf of a healthcare provider, care provider or another customer organisation, that organisation may be responsible for responding to your request. We will assist it where required.

We may need to verify your identity before completing a request. We will normally respond within one month, although the law allows additional time for particularly complex requests.

To exercise your rights, contact us using the details below.

Cookies and similar technologies

Our website and services may use cookies, local storage, software-development kits and similar technologies.

Strictly necessary technologies may be used where they are required to:

  • operate the website or service;

  • maintain security;

  • enable account login;

  • remember privacy preferences; or

  • provide a feature requested by the user.

Where required, we will obtain consent before activating non-essential analytics, advertising or tracking technologies.

A separate Cookie Policy or cookie-preference tool may provide further information about:

  • the cookies and technologies used;

  • their purpose;

  • who provides them;

  • how long they remain active; and

  • how you can withdraw or change your choices.

Our website and services may use cookies, local storage, software-development kits and similar technologies.

Strictly necessary technologies may be used where they are required to:

  • operate the website or service;

  • maintain security;

  • enable account login;

  • remember privacy preferences; or

  • provide a feature requested by the user.

Where required, we will obtain consent before activating non-essential analytics, advertising or tracking technologies.

A separate Cookie Policy or cookie-preference tool may provide further information about:

  • the cookies and technologies used;

  • their purpose;

  • who provides them;

  • how long they remain active; and

  • how you can withdraw or change your choices.

Our website or services may contain links to external websites, applications or resources.

Those services are operated independently and are responsible for their own privacy practices. We recommend reviewing their privacy notices before providing them with personal information.

Our website or services may contain links to external websites, applications or resources.

Those services are operated independently and are responsible for their own privacy practices. We recommend reviewing their privacy notices before providing them with personal information.

Complaints

Please contact us first if you have concerns about how we have handled your personal information so that we have an opportunity to investigate.

You also have the right to complain to the Information Commissioner’s Office, the UK supervisory authority for data protection. Information about making a complaint is available on the ICO website.


Please contact us first if you have concerns about how we have handled your personal information so that we have an opportunity to investigate.

You also have the right to complain to the Information Commissioner’s Office, the UK supervisory authority for data protection. Information about making a complaint is available on the ICO website.


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Ask Remedy helps you better understand your medicines, why they matter, and when to seek advice.

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Ask Remedy helps you better understand your medicines, why they matter, and when to seek advice.

Join the waitlist

Ask Remedy helps you better understand your medicines, why they matter, and when to seek advice.

Join the waitlist